FAQs

Are there any charges for home deliveries?

Free Delivery Service is available in Dubai, Sharjah, Abu Dhabi and Alain for invoices above AED 1000 and subject to the available date. For other regions, charges apply as follows:

Ajman, Fujairah, RAK, Umm Al Quwain: AED 250 for invoice values less than AED 2500

Khofakken, Dibba, Al Dhaid, Hatta, Kalba, Masafi: AED 500 for invoice values less than AED 10000

Ruwais, Liwa, Bin Zayed, Marfa, Khazan (Abu Dhabi), Shella (Abu Dhabi), Alwagan (Abu Dhabi): AED 750 for invoice values less than AED 20000

I’d like to share some feedback with Q Home Décor. How do I do that?

We’re always looking to improve your Q Home Décor experience, and welcome your feedback. Send us your comments and suggestions through our feedback form or contact our customer service center at 048149111. You can also fill out a customer comment card, available at all stores, and drop it into our suggestion box.

Do you offer a loyalty programme for frequent shoppers?

Q Home Décor is a part of shukran, the Landmark Group’s loyalty programme. Signing up is quick, easy and free, and you can enjoy great benefits and gifts by adding points every time you shop at Q Home Décor.

By signing up for shukran, you receive:
   – Free membership for life
   – Points and rewards across a wide range of participating outlets
   – The chance to earn points even during sales and promotions
   – Exclusive offers, including special invitations to in-store activities and sale previews

Where can I find information on product maintenance?

All our products come with a Product Maintenance Tag attached, which is also included in the original packaging for individual products.

Do you have Gift Vouchers?

Q Home Décor Gift Vouchers make great presents, and are available at all Q Home Décor showrooms. Denominations available are – AED 100, AED 250 and AED 500.

How do I know whether the furniture I buy will fit my house?

Verifications, clearance levels and accessibility in their homes are the customers' responsibility. All customers must make sure that the items fit into the elevators, doors and stairs prior to their purchase. No refund will be entertained for the same.

Do you offer an interior design service?

Yes we do offer interior design/corporate sales service. You may speak with our customer support team at any of the showrooms or get in touch with us here to find out more.

Where are your stores located?

Find a Q Home Décor store close to you. Check out store locator, on the bottom of every page, for a complete list of our locations.

How can I track my delivery?

You can track your delivery by calling our customer support team at 048149111 or choose to track it here through our online tracker on the bottom of each page.

Do you have a wedding gift registry service?

Yes we do offer a wedding gift registry service, you can call our customer service center at 048149111for further details.

What is your return/exchange policy?

Our Return/Exchange Policy is as follows:
At Q Home Décor we are open to exchanges within 10 days from the date of purchase. Subject to:

1. Items are accompanied by the original receipt in their original packing
2. Promotional discounted items are non exchangeable/non refundable
3. Unwrapped/unpacked mattresses/bedding will not be accepted for exchange due to hygeine reasons
4. Cancellation of order/refund request prior to delivery will only be settled through credit notes which are valid for 180 days with a 10% deduction as a processing fee
5. Chandeliers once installed, are non refundable/non exchangeable

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